Benefits:
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Reduce Abandoned Refills
In 2009 abandonment rates hit 6.77% – Avoid additional and unexpected refills due to abandoned prescriptions through automated refill reminders. Improve Compliance.
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Inbound Call Reduction
Patients can be notified the moment their prescription is ready to be picked up – reducing inbound inquiries and increasing pharmacy staff efficiency.
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Outbound Call Reduction
Automated messages with the pharmacist’s voice can replace the manual call maintaining the personal customer touch – allowing pharmacy staff to focus on filling prescriptions.
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Interact More Effectively
Improve every interaction by allowing customers to decide how they want to be contacted regarding prescriptions and reduce human error through automated reminder messages.
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