Benefits:
Reduce Abandoned Refills
In 2009 abandonment rates hit 6.77% – Avoid additional and unexpected refills due to abandoned prescriptions through automated refill reminders. Improve Compliance.
Inbound Call Reduction
Patients can be notified the moment their prescription is ready to be picked up – reducing inbound inquiries and increasing pharmacy staff efficiency.
Outbound Call Reduction
Automated messages with the pharmacist’s voice can replace the manual call maintaining the personal customer touch – allowing pharmacy staff to focus on filling prescriptions.
Interact More Effectively
Improve every interaction by allowing customers to decide how they want to be contacted regarding prescriptions and reduce human error through automated reminder messages.
